Shipping policy

Free shipping, everywhere

Shipping is free on every YONAKU order, with no minimum. Customs duties and import taxes are prepaid by us at checkout, so there is nothing to pay on delivery.

Processing and delivery times

Orders are processed within 1 to 3 business days. Once dispatched, delivery takes 6 to 12 business days on average, worldwide.

Business days exclude weekends and public holidays. These times are averages, not guarantees: carrier delays, customs inspections and peak periods can extend them. In accordance with article L.216-1 of the French Code de la consommation, and in any event, goods are delivered no later than 30 days from the day the order is placed.

If that 30-day limit is exceeded, you may cancel the order by written notice and we will refund you in full within 14 days of receiving that notice.

Tracking

A tracking number is sent by email as soon as the parcel leaves the warehouse. The first carrier scan can take 3 to 5 business days to appear; this is normal and does not mean the parcel is lost.

Split shipments

Where an order contains several items, they may ship separately and arrive on different days at no extra cost. Each parcel carries its own tracking number.

Transfer of risk

Risk of loss or damage passes to you when you, or a third party you designate other than the carrier, takes physical possession of the goods.

Incorrect or incomplete addresses

Please check your delivery address at checkout. We can amend an address only before dispatch. Parcels returned to us because of an incorrect or incomplete address are reshipped free of charge once they reach us.

Lost or damaged parcels

If a parcel is confirmed lost by the carrier, or arrives damaged, contact us with your order number and, for damage, a photograph. We reship or refund in full, at your choice. Claims should be made within 30 days of the last tracking update.

Customs and import taxes

Duties and import taxes are included in the price paid at checkout for every destination we serve. If a charge is nonetheless requested from you on delivery, send us the receipt and we will reimburse it.

Countries we do not serve

We do not deliver to territories subject to international sanctions or to addresses our carriers decline to serve. Where an order cannot be delivered for this reason, it is cancelled and refunded in full.

Contact

Written questions about shipping go to contact@yonaku.com or text us on +1 332-249-4051 (SMS only). We reply within one business day, seven days a week.